Last updated: September 2026
Thank you for shopping at Hobby Hole. As an online-only store based in Durban North, South Africa, we want to ensure you are completely satisfied with your purchase.
1. Returns Window
- Our return policy lasts for 7 days from the date your order is delivered. If 7 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging (including factory seals on sealed products and protective cases on graded slabs).
2. Non-Returnable Items
Due to the nature of Trading Card Games (TCGs) and collectables, certain items are non-returnable:
- Opened booster packs, booster boxes, or pre-built decks.
- Single cards once they have left our possession, due to market price fluctuations.
- Digital goods or gift cards.
3. Damaged or Incorrect Items
- If you receive a damaged item or an incorrect product, please notify us via email at support@hobbyhole.co.za or via WhatsApp within 48 hours of delivery with photos of the issue.
- We will arrange for a courier swap or replacement, subject to stock availability.
4. Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If approved, your refund will be processed, and a credit will automatically be applied to your bank account or original method of payment (EFT) within a certain number of days.
5. Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item unless the return is a result of our error (e.g., incorrect or damaged item shipped).
- Shipping costs are non-refundable